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Information Technology IT Desktop Support Analyst (Visit Golder Associates Ltd.)
Location: Edmonton, Alberta, CanadaCompany Name: Golder Associates Ltd.
http://www.golder.com
Email resume to: hdouglas@golder.com
Contact Phone: (403) 299 - 5600
Contact Name: Heather Douglas
Company Description:
At Golder Associates, we strive to be the most respected global group specializing in ground engineering and environmental services. Employee-owned since our formation in 1960, we have created a unique culture with pride in ownership, resulting in long-term organizational stability. Our professionals take the time to build an understanding of our clients’ needs and of the specific environments in which they operate. Golder has experienced steady growth in the number of people we employ and our technical capabilities. We now employ over 4,500 people who operate from more than 130 offices across Africa, Asia, Australia, Europe, North America and South America. In Canada, Golder Associates Ltd. has been consistently named as both one of Canada’s 50 Best Employers and as one of Canada’s 50 Best Managed Private Companies.
Job Description:
There is an immediate opening for a Junior Information Technology (IT) Desktop Support Analyst in the Edmonton office. Working closely with the Helpdesk, the IT Desktop Support Analyst will provide IT assistance to employees of the local office. Duties will include but not be limited to:
• Performing on-site analysis, diagnosis and resolution of desktop/Server problems for end-users and recommend and implement corrective solutions • Responding promptly and efficiently to escalated Helpdesk requests • Providing general consultation to both the users community and technical staff . Liaising with third-party support and equipment vendors as required • Installing, configuring, upgrading, testing, maintaining, monitoring and troubleshooting end-user workstations/Servers and related hardware and software in order to deliver required desktop service levels • Monitor, manage and respond to tape backup system alerts, maintain approved tape rotation; perform file recoveries as required • Provide Helpdesk meeting coverage as part of a group rotation • Help to maintain laptop pool (reformatting and updates) • Developing and maintaining an inventory of all desktops, laptops and all other IT related components and equipment • Accurately documenting instances of desktop equipment or component failure, repair, installation and removal • Assisting Senior GAL IT Support with projects to otherwise improve/maintain IT services.
Job Requirements:
• A College Diploma or University Degree in Computer Sciences or equivalent
• 2-5 years desktop support experience is preferred
• Up-to-date technical knowledge as well as sound knowledge of the Microsoft Office suite of products
• Strong client service orientation
• Commitment to team work and willingness to follow/maintain corporate standards
• Analytical and problem solving abilities with keen attention to detail
• Trustworthiness with confidential data
• Hands-on hardware troubleshooting experience
• Exceptional communication, organizational and time management skills
• Ability to work both unsupervised or as part of a team
• After hours availability as required
• Valid driver’s license.
Interested applicants are encouraged to apply on-line at www.golder.com in the Career/Canada section. No phone calls please, only those candidates whose background closely matches the opportunity will be contacted for an interview.
Competition will close when a suitable candidate is found
Thank you for your interest in Golder Associates Ltd.
Information Technology IT Desktop Support Analyst (Visit Golder Associates Ltd.)
Submitted by: golder
Hits: 21
Added: Fri Aug 10 2007
Last Modified: Thu Sep 06 2007